We look out for the interest of our guests and property owners, who are also our customers. Many of our property owners count on the income generated by renting their properties, and when a week is canceled, they lose that revenue if their property does not re-rent for the cancelled week. Maine has a short rental season, and owner revenue counts towards paying property taxes, maintenance, and upkeep for the properties we offer for rent.
Once a reservation is confirmed, any cancellations, changes of dates, or switching of properties will invoke the Cancellation Policy. Please be sure of your intentions and understanding of the legal Cancellation Policy between Guest and BHBPR, on behalf of Property Owner.
Cancellation requests must be provided in writing. The Cancellation Policy is strictly followed and we encourage renters to purchase trip insurance to cover unforeseen circumstances.
If the Renter desires to cancel their reservation at any time prior to the arrival date, BHBPR will make reasonable efforts to find a replacement Renter for the same time period at comparable rental rates. If no replacement Renter is found, the entire invoiced amount for the reservation will be due as scheduled, and all deposits paid shall be forfeited to BHBPR. If the reservation period is re-rented, BHBPR will credit the rental amount received to the Renter, less a $200 cancellation fee to cover our expenses.
If, in the rare occurrence that the owner must cancel the reservation, the owner will provide a full refund to the guest within 7 days of the cancellation through BHBPR, and BHBPR will provide rental suggestions for guest’s consideration if requested. BHBPR will do everything in our power to avoid owner cancellation and will assist our guests with finding an alternative desirable accommodation if cancellation cannot be avoided.